Frequently Asked Questions
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Everything you need to know about NexousHub from pricing and setup to AI features and security. Can't find what you're looking for? We're one message away.
All Questions
31
General
5
Pricing & Plans
4
Modules & Features
3
AI Features
5
Setup & Onboarding
4
Security & Privacy
5
Support & Service
5
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General
What NexousHub is and how it works
5 questions
1
What is NexousHub and who is it built for?
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NexousHub is an AI-powered, all-in-one business management platform built by SIXSIGMAONE TECHNOLOGIES. It combines 12 modules HRMS, Payroll, Expense Management, Inventory, CRM, Invoicing, Recruitment, AI Chatbot, and Help Desk into a single unified system.
It is built for growing businesses, startups, and enterprises that want to replace multiple disconnected tools with one intelligent platform that automates operations and surfaces insights in real time.
It is built for growing businesses, startups, and enterprises that want to replace multiple disconnected tools with one intelligent platform that automates operations and surfaces insights in real time.
2
How is NexousHub different from other HRMS or ERP tools?
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Most HRMS and ERP platforms are data containers they store information and display it. NexousHub goes further by using Generative AI and Machine Learning to interpret data, detect patterns, predict outcomes, and recommend actions.
Key differences:
Key differences:
- One unified AI brain across all 12 modules no switching between apps
- AI chatbot that can actually take action, not just answer questions
- Predictive features like attrition risk, demand forecasting, and payment delay prediction
- Designed for Indian businesses GST compliance, local payroll rules, and INR-native workflows
3
Do I need to use all 12 modules, or can I start with just one?
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You can absolutely start with just one module and expand over time. Many customers begin with Payroll or HRMS and add CRM or Recruitment later. All modules are designed to work independently, but they become significantly more powerful when used together because the AI can correlate data across them.
Starter Pro Enterprise
Each plan gives access to different module combinations check the Pricing section for details.
Starter Pro Enterprise
Each plan gives access to different module combinations check the Pricing section for details.
4
Is NexousHub cloud-based? Can I access it from anywhere?
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Yes. NexousHub is a fully cloud-based platform with 99.9% uptime SLA. You can access it from any browser on any device desktop, tablet, or mobile without installing any software. Data syncs in real time across all sessions and devices.
5
Is there a mobile app available?
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NexousHub is fully mobile-responsive and works seamlessly on any smartphone browser. A dedicated native mobile app is currently in development. In the meantime, employees commonly use it via Chrome or Safari on mobile for attendance check-ins, leave requests, and payslip access.
Pricing & Plans
Costs, trials, and what's included
4 questions
1
What plans does NexousHub offer and what do they cost?
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NexousHub offers three plans:
- Starter $0/month: Up to 3 data sources, basic AI analysis, weekly reports, community support
- Pro $49/month: Unlimited data sources, full AI analysis suite, daily automated reports, predictive insights, AI chat assistant, priority support
- Enterprise $199/month: Everything in Pro + custom AI model training, white-label dashboard, dedicated AI analyst, SSO & advanced security, SLA + 24/7 support
2
Is there a free trial? Do I need a credit card to sign up?
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Yes NexousHub offers a 14-day free trial on Pro features, and the Starter plan is permanently free with no time limit. No credit card is required to start. You can cancel anytime during or after the trial with no charges.
3
Are there any hidden fees or per-user charges?
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No hidden fees. The listed price covers full platform access. There are no per-user surcharges on Starter or Pro. Enterprise pricing may include custom per-seat arrangements for very large teams your dedicated Account Manager will walk you through this before you commit to anything.
4
Can I upgrade or downgrade my plan at any time?
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Yes. You can upgrade instantly from within your dashboard the difference is prorated for the rest of your billing period. Downgrading takes effect at the end of your current billing cycle so you don't lose any paid access. Your data is never deleted when changing plans.
Modules & Features
What each module does and how they connect
3 questions
1
What does the HRMS module include?
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The HRMS module covers the full employee lifecycle from onboarding to offboarding. Key features include:
- AI-powered performance reviews and goal tracking
- Attrition risk scoring flags employees likely to leave before they do
- Automated onboarding workflows with document collection
- Leave management with policy enforcement
- Workforce planning recommendations based on headcount trends
2
How does the Payroll module handle compliance and taxes?
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The Payroll module processes salaries with zero-error automation. It handles:
- Automatic PF, ESI, PT, and TDS calculations
- AI anomaly detection flags salary irregularities before disbursement
- Live salary benchmarking against current market data
- One-click payslip generation and email delivery
- Compliance reports ready for audits
3
What does the CRM module offer beyond basic lead tracking?
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NexousHub CRM goes far beyond a contacts list. It includes:
- AI Lead Scoring Hot, Warm, Cold classification automatically
- Deal Win Probability AI predicts which deals will close
- Auto Proposal Generator professional PDF proposals in one click
- Unified Communication Hub email, WhatsApp, LinkedIn, and call logs in one inbox
- Predictive Revenue Graph forecast next month before it arrives
- Voice to CRM update leads and deals hands-free by speaking
AI Features
How the AI works across the platform
5 questions
1
What AI technology powers NexousHub?
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NexousHub is powered by Generative AI and Machine Learning across all modules. The platform uses large language models for the AI Chatbot and natural language features, and specialised ML models for predictions like attrition risk, demand forecasting, and deal win probability. The system is continuously self-learning it improves with every interaction across your organisation.
2
What can the AI Chatbot actually do?
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The NexousHub AI Chatbot is action-taking, not just question-answering. Employees can ask in plain English and it will:
- Check leave balances and raise leave requests
- Fetch payslips and explain salary breakdowns
- Show expense claim status or raise a new claim
- Answer HR policy questions instantly
- Flag attrition risks or generate team performance summaries
- Available 24/7 across multiple channels
3
Does the AI need to be trained on our company data before it works?
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No training is needed to get started the AI works out of the box from day one using the data you input into the platform. Over time, the system self-learns from your company's patterns to make predictions more accurate. Enterprise customers can additionally opt for custom AI model training tailored specifically to their industry and historical data.
4
How accurate are the AI predictions like attrition risk or deal win probability?
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Prediction accuracy improves over time as the AI learns from your data. In typical production environments:
- Deal Win Probability ~87% accuracy after 3+ months of pipeline data
- Attrition Risk flags high-risk employees weeks before resignation patterns emerge
- Demand Forecasting reduces overstock/understock incidents significantly
5
Does the AI work across all modules or only in specific ones?
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AI is embedded across all 12 modules it is not an add-on or a separate layer. Every module has AI-specific capabilities (e.g. payroll anomaly detection, CRM lead scoring, inventory demand forecasting). Additionally, the unified AI brain can cross-correlate data between modules for example, linking attendance patterns from HRMS with quiz performance from Recruitment to surface deeper workforce insights.
Setup & Onboarding
Getting started and migrating your data
4 questions
1
How long does it take to set up NexousHub?
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Most businesses are up and running within 24–48 hours for core modules like HRMS and Payroll. More complex setups involving data migration, custom workflows, or enterprise integrations typically take 5–10 business days. Our onboarding team provides guided support throughout you're never setting things up alone.
2
Can I migrate data from my existing HR or CRM tool?
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Yes. NexousHub supports data import from CSV/Excel files across all modules. Our team can also assist with structured migrations from popular tools. Common migration sources include:
- Zoho HR, Keka, Darwinbox (HRMS/Payroll)
- Salesforce, HubSpot, Zoho CRM (CRM)
- Tally, QuickBooks (Payroll/Expense data)
3
Does NexousHub integrate with other tools we already use?
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NexousHub offers integrations with commonly used business tools. Current and planned integrations include:
- Communication: WhatsApp, Email (Gmail/Outlook), LinkedIn
- Accounting: Tally, QuickBooks
- Productivity: Google Workspace, Microsoft 365
- Custom: REST API access available on Pro and Enterprise plans for custom integrations
4
Can I customise workflows and fields to match how our business works?
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Yes. NexousHub supports custom fields, configurable approval workflows, and pipeline stage customisation across modules. You can define your own leave types, expense categories, CRM pipeline stages, and interview round names. Enterprise customers additionally get a white-label dashboard and custom AI model training.
Security & Privacy
How your data is protected
5 questions
1
How is our company data secured?
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NexousHub uses enterprise-grade security throughout:
- AES-256 encryption at rest and TLS 1.3 in transit
- Data stored in ISO 27001-compliant infrastructure
- Regular penetration testing and security audits
- Multi-factor authentication (MFA) support
- SSO (Single Sign-On) available on Enterprise plan
- Full audit logs of all data access and changes
2
Where is our data stored? Is it stored in India?
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NexousHub's primary data infrastructure is hosted on cloud servers. Enterprise customers can request India-region data residency to ensure all data stays within Indian borders important for businesses with data localisation requirements. Contact our team to discuss your specific compliance needs.
3
Does NexousHub sell or share our data with third parties?
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Never. Your data is your data. NexousHub does not sell, rent, or share customer data with any third party for advertising or commercial purposes. Data is only processed to deliver the platform's features to you. Full details are in our Privacy Policy.
4
What happens to our data if we cancel our subscription?
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If you cancel, you have a 30-day data export window to download all your data in standard formats (CSV, Excel, PDF). After 30 days, data is securely and permanently deleted from our servers in line with our data retention policy. We will never hold your data hostage it belongs to you.
5
Is NexousHub compliant with Indian data protection laws?
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Yes. NexousHub is built with Indian regulatory compliance in mind, including alignment with the Digital Personal Data Protection (DPDP) Act 2023. Payroll and HR features are designed to meet Indian statutory requirements (PF, ESI, PT, TDS, Gratuity). Enterprise customers receive a Data Processing Agreement (DPA) on request.
Support & Service
Getting help when you need it
5 questions
1
What support is available and how quickly do you respond?
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Support varies by plan:
- Starter: Community forum + knowledge base
- Pro: Priority email support response within 4 business hours
- Enterprise: 24/7 dedicated support with SLA, phone support, and a named Account Manager
2
Can I request a live product demo before buying?
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Absolutely. You can schedule a live demo with our product team at any time just click "Schedule a Demo" on the homepage or contact us at +91 8690969090. Our team will walk you through the modules most relevant to your business and answer any questions live. Demos typically run 30–45 minutes.
3
Do you provide training for our team after onboarding?
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Yes. All paid plans include onboarding training sessions for administrators and key users. Enterprise plans include dedicated training workshops for department heads and managers. We also provide recorded walkthrough videos your team can revisit at any time. Most non-technical users are comfortable using the platform within 2–3 days.
4
What is the uptime guarantee?
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NexousHub guarantees 99.9% uptime that's less than 12 hours of downtime per year. Enterprise customers receive a formal SLA (Service Level Agreement) with defined uptime commitments and compensation clauses.
5
How do I contact the team directly?
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You can reach us through multiple channels:
- Email: sales@SIXSIGMAcs.com
- Phone: +91 8690969090
- Office: 428/429, Iscon Emporio, B/s. Star Bazaar, Nr. Jodhpur Cross Road, Satellite, Ahmedabad, Gujarat – 380015
- Contact form: Available on the homepage
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